No time slot to block, no need to be home. You're in a meeting, in the shower, at the gym? Doesn't matter. Your Symphony box is dropped at your doorstep in the early morning, your meals waiting patiently inside.
Our drivers are permanent employees, trained in our processes: it's our team that drops off your package, not an outside contractor.
In practice, when you confirm your order, you give us your access code and any delivery instructions. On the day, your package is left at your door, no doorbell, no questions.
All of this is made possible by our insulated box (returnable), designed in-house and 100% plastic-free. The dry ice inside keeps the cold chain until midnight. You retrieve your meals at your own pace: before work, after the gym, on your way home. Whenever. An SMS with a photo confirms the package has arrived.
In the vast majority of cases, a solution exists. Here are a few options:
You give us the right information.
If your landing requires a specific route (corridors, floors, successive codes, a finicky elevator), send us all the useful instructions. You can even share photos or a video of the path to your door: our drivers will use them on the day.
You have a badge instead of an access code.
We set up an appointment with you to pick up a duplicate of your badge, which we keep safe for your deliveries.
You're not sure about anything.
Contact us. We'll study your situation and find the right solution together.
If truly no option works.
You pick a delivery time slot (Monday to Friday, 7–9 AM or 9–11 AM), and our driver hands the package to you in person. This option is free from €50 of orders, otherwise €15.
We can deliver throughout mainland France via Chronofresh, Chronopost's temperature-controlled service. Free delivery from €55 of orders, otherwise €20.
Let's be transparent: as soon as delivery leaves our direct perimeter, we can no longer guarantee the same level of quality or strict timing. The service is handled by an external partner over which we have no control. If delivery reliability is essential for you, we recommend waiting for direct delivery to open in your area.
If you'd still like to give it a try, Contact us to discuss your request.
You choose your own frequency: no imposed rhythm, no restrictive subscription. In practice, a weekly delivery is the simplest format to organize, but you stay in control of the schedule.
By our own team, in a zero-plastic insulated box we designed in-house. Our driver leaves your package on your landing without bothering you: no need to be home, no need to wait for a specific delivery window. Thanks to dry ice, the cold chain is guaranteed until midnight. You retrieve your package whenever it suits you.
Our drivers are all permanent employees, trained in our processes and committed for the long haul. For buildings with intercoms, your access code remains confidential and is used only for dropping off your package.
Delivery is free in the vast majority of cases, depending on your delivery method and the size of your order:
Yes. You pick your delivery day with each order, Monday to Friday (except public holidays). Once the order is confirmed, you can still push it back from your personal account until 4 PM on the business day before delivery, but no longer move it earlier.
Nothing. The insulated box keeps your meals frozen until midnight. It waits patiently in front of your door until you get back.
Despite thousands of deliveries, it has never happened. I guess thieves aren't fans of healthy frozen meals!
Either way, delivery is our responsibility. If there's a problem, we'll redeliver at our expense. For direct delivery in Île-de-France, let us know before 4 PM and we'll redeliver the next day. For Chronofresh delivery, we'll send a new package as quickly as possible, without being able to guarantee a precise date since we don't control the carrier.
We handle deliveries ourselves across Paris (all arrondissements) and around twenty communes in Île-de-France. Within this area, we guarantee timing and quality at every step: preparation, cold chain, delivery. You can check your eligibility on the interactive map.
Outside Île-de-France, delivery via Chronofresh (Chronopost) is available on request, in temperature-controlled transport at no extra cost. To be transparent: we don't control this part of the chain, and service quality can vary. If delivery reliability is essential for you, we recommend waiting for direct delivery to open in your area. Otherwise, contact us to discuss your request.
Yes, all of them. No subcontracting, no platform-based gig work.
It's a demanding choice that goes against current industry practice, but it's what lets us keep our quality promise. A stable team, trained in our processes and committed for the long haul, is the only way to guarantee real seriousness at every step, from ingredient quality control to dropping your package on your landing.
You can throw it away or leave it in front of your door for us to collect. It's your choice.
To return it, leave it in front of your door the evening before your next delivery. Our driver will pick it up while dropping off the new one, and €2 will be deducted from your next order. To help you remember, you'll get an SMS the evening before.
Returned packages are cleaned, checked, and reused. That's what lets the packaging serve multiple deliveries instead of being thrown away after just one.
Another question?
Send us a message, we'll get back to you within 24 h.
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